Around the clock support

The results speak for themselves: 95% of calls are answered within 90 seconds, 100% of calls get tickets created/updated in our web-based portal and 90% of trouble tickets are solved during the first call.

SENIOR LIVING SUPPORT

1-800-291-4411

HOSPITALITY SUPPORT

1-888-266-1096

MULTI FAMILY/STUDENT HOUSING SUPPORT

1-877-778-9283

1-855-256-8300

1CLOUD SUPPORT

We pride ourselves on having the right person answer the phone quickly equipped with the knowledge and tools necessary to address your questions and concerns.

If you need technical assistance or information regarding your account, please call us or fill out the form below. One of our Customer Support Specialists will contact you as soon as possible.

Frequently Asked Questions

Below you’ll find answers to the questions we get asked the most.

  • Who can I contact to get further assistance if I am still having problems connecting?

    Feel free to contact our well-trained support team using the phone numbers or form above and we will be happy to assist you!

  • What exactly is High Speed Wireless or Wi-Fi Internet access?

High Speed Wireless Internet access allows you to use your personal mobile device (Laptop, PDA, Table PC, Pocket PC, etc.) to access the Internet when in range of an 802.11 (Wi-Fi) Access Point.

  • Do I need any special software to connect?

No. Only a standard web browser and 802.11 wireless network adapter is required.

  • What 802.11 hardware is compatible with the Single Digits network?

Any standards-based 802.11b network adapter will work seamlessly with our network.

  • Can I access my e-mail when connected to the Single Digits network?

Yes. Most web-based e-mail services accessible from the Internet (Yahoo, Gmail, etc.) or corporate e-mail servers available through VPN services can be accessed from the Single Digits network.

  • What is a "hotspot?"

A “hotspot” is another name for a public 802.11 wireless network (WLAN).

  • What operating systems does a Single Digits hotspot support?

Mobile users of various versions of Windows, Mac, and Linux platforms, as well as handheld devices, should all be able to connect to our service.

  • How do I connect to a Single Digits hotspot?

When visiting a location that is enabled with the Single Digits network, there are a few things that must be set up properly to allow you to connect.

  • Is a Single Digits hotspot secure?

We take security very seriously at Single Digits.

  • How much does it cost to use the Internet services offered by Single Digits and affiliated Hotspot partners?

Our One Plan account costs you nothing and there is no 3rd party software you need to download.

  • How do I protect myself in the world of hotspots?

Here are several ways you can protect yourself.